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My download link expired

I purchased a product a while back but didn’t download it then. I’m trying to download it now but I get this message that “my download link has expired”.

I no longer have my download file and wish to re-download it but my download link has expired.


Our products download links are active for 3 days after purchase, the links expire after 3 days. If you have any of the situations described above, contact us and we will re-send purchase receipt to your email. The purchase receipt contains new download link.

What do I need to get the receipt?

When contacting us for this issue, we need the following items for confirmation:

  • Receipt ID of your purchase.
  • Email address you used for purchase.

You need to have access to email address you used during purchase because a receipt will be sent to that email.

How can we help?

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